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About Pets at Home

Pets at Home offers the ultimate pet shop experience. It really is a paradise for pets and pet owners. We have all the pet supplies, pet food, toys and accessories you and your pet need at great value prices.

All our store colleagues are fully trained in pet care and dedicated to the welfare of your animals, with most of them being experienced pet owners themselves. So whether you are a new owner or an expert, our store colleagues are on hand to help you make the right choices. We also have a fantastic range of free, informative care leaflets for you to take away, offering help and advice on how to look after your pet.

Shopping in Pets at Home is fun too! The vast majority of our stores have aquariums with coldwater and tropical fish and for our furry friends, a special bunny village where kids and adults alike can enjoy watching guinea pigs and rabbits hop about. Many of our larger stores have grooming salons and even bright modern fully equipped Companion Care and Vets 4 Pets veterinary surgeries. We're also more than happy if you want to shop with your dog, a free dog biscuit from the till is sure to make it home from home. With free and convenient parking and a carry to car service, Pets at Home really is a one stop shopping experience. So why not call into your local store soon, it's worth a visit.

We now have over 350 pet stores across the UK - find your nearest store here

In 2013, in recognition of our achievements, we were voted the Best Big Company to work for in the Sunday Times Top 25  Best Big Companies to Work For!

Here at Pets at home we strive to be as environmentally friendly as possible. Click here to find out how.

Pets promise

Pets are good for us!

We believe in and promote responsible pet ownership. Not only are pets great companions and family members but there is evidence that they can help reduce stress in adults and help children to learn about life and even do better at school!

We match pets to people

Responsible pet ownership

If you are thinking of buying a pet, our trained store colleagues will spend time with you to make sure that you choose the right pet to suit yours and the animal's lifestyles. By matching owners and pets we hope to ensure a long and happy relationship. Please be aware that we are only able to sell pets to customers who are over the age of 18.

About Pets at Home

Bringing a pet into your life and home is a huge commitment. You are promising to look after it and care for it throughout its life. So, in the interests of responsible pet ownership, we will not sell pets to under 18's unless they are accompanied by an adult. We also appreciate that travelling can be stressful for many animals and so try to minimise the distance that animals travel from breeders to our stores. On arrival in store, pets are given time to rest away from the shop floor. This varies by species and helps us to ensure that they are happy and healthy before they are moved to their new home.

Puppies and Kittens

Of course, we love puppies and kittens as much as other animals but we recommend that you obtain them from a reputable local breeder, who will be able to provide specific breed advice. Check out the Puppy Index in store for details of local breeders. Alternatively, why not visit your local rescue centre where you'll find puppies and kittens along with older dogs and cats looking for adoption by loving new owners.

Small Animals

In store we have rabbits, guinea pigs and a selection of the smaller pets such as hamsters and gerbils. All our small animals are bred by reputable specialists.

Fish

We stock a range of tropical, coldwater and temperate fish suitable for beginners right through to more experienced fishkeepers. Don't forget, it is important to wait at least 3 days with all the tank systems running before adding any fish in order for the environment to stabilise, to ensure the filter is running, the temperature is stable and the tank is decorated to your satisfaction.. We also carry out a free water test to ensure the condition is perfect for your new arrivals. Simply bring a sample of water from your new tank into your local store and a member of the team will be happy to help. When you begin to add fish this must be done gradually over a number of weeks and not all at once so the filter can adjust to the increased waste products in the tank produced by the fish.

Pet Industry Federation

We are proud to be members of the Pet Industry Federation, an organisation committed to raising standards of care and advice throughout the pet industry. The PIF have developed a Quality Assurance scheme, whereby all members are assessed each year based on criteria used to grant pet shop licences. All of our pet-selling stores are members of this scheme and are inspected by an independent auditing company at least once a year. We are proud to have this external verification of our standards. We have also set ourselves the target score of 100%, where the schemes actual pass mark is 95%. If one of our stores does not pass every area, they do not get the QA Certificate.


In-store Services

(available in selected stores)


Veterinary Surgeries

  • Veterinary treatments
  • Nutritional advice
  • 24 hr emergency cover
  • Free health checks


Grooming salon

  • Full Grooming
  • Puppy Grooming
  • Cat Grooming
  • Bath & Blow Dry
  • Nail Clipping
  • Microchipping
  • Spa Treatments


Support Adoption For Pets

  • In-store adoption centres for small animals
  • Giving pets a second chance of happiness