Everyone Should Have a Tail

Meet the Distribution Team

Warehouse Colleagues

Our Colleagues get a real buzz from working in a warehouse environment where they are hands-on and at the forefront of activity. Working in a high speed environment to ensure that orders are picked, packed and wrapped on time requires Colleagues to thrive in an energetic and fast-paced environment.

Distribution Centre - Everyone should have a tail
Section Leaders

Section Leaders are hands-on and are responsible for operational teams, ensuring their Colleagues are both motivated and engaged. Working amongst the team, Section Leaders offer support and direction and are responsible for resolving any issues that may occur.

Management Team

Our Managers are hands-on people with a passion for warehousing and distribution and delivering excellent service whilst fully engaging their teams. To be a successful Manager you’ll be driven, focussed and thrive on the challenges that come with working in a rapidly growing, fast paced environment. Our Managers play a crucial part in the DC’s being a well organised and forward thinking team.


Our Colleague Tails

Please select a Colleague to view their tail!

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Iftaher Hussain
Warehouse Manager, Stoke Distribution Centre (NDC)

"I joined Pets at Home back in August 2003 as a Warehouse Operative and as a result of my hard work I was promoted to Section Leader in the December that year. The role included the day to day running of individual areas within the warehouse, delegating duties to all Colleagues on shift and mentoring and driving productivity.

In February 2010 I was promoted again to Senior Section Leader and felt that I was well on my way to progressing towards my goal of becoming a Warehouse Manager. I spent a lot of time shadowing Warehouse Managers in order to gain knowledge and experience in all aspects of managing a busy warehouse operation and I finally achieved my goal in February 2011 when I was promoted into my current Warehouse Manager role. The role involves the management of the warehouse operation including Goods Receiving/Outgoing, driving productivity though the close monitoring of KPI’s, keeping a tight

control on health and safety and all aspects of Colleague interaction/ engagement. As a Warehouse Manager I continue to grow my skills and always want to progress further. Good examples of this are the recent courses I have completed such as First Aid at Work and IOSH which have given me valuable health and safety knowledge. I have also more recently completed HR employee relations training and presentation skills training which have helped to further develop my skills and confidence.

I have certainly progressed a lot over the 10 years that I have worked here and I owe a lot to the team which have supported me in my development. I love working for Pets at Home, we have a great team and I would recommend it as a fantastic place for anyone to work."

Iftaher's Pets at Home Journey;

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Paul Watts
First Line Manager, Northampton Distribution Centre (SDC)

“My career with Pets at Home began in December 2008 when I was employed as an Airlock Representative at the Northampton store, making deliveries to other stores in the dead of night in all weathers, then returning to store to work the remainder of our delivery. I stayed at Northampton for just over a year, and then progressed to be the Night Shift Manager at our Hemel Hempstead store. There were 3 of us who made up the night shift team, and my role involved maximising sales opportunities whilst maintaining and improving cleanliness levels within the store as well as working the night's delivery which was sometimes up to 26 pallets per night!

I worked at the Hemel Hempstead store for just over a year when I joined the team at our brand new Distribution Centre in Northampton (SDC). Since joining the team I have been establishing myself as part of a new and highly successful management team.

Pets at Home is more than just a job to me, it’s the kind of place you don’t mind putting in a few extra hours, and I can hand on heart say it’s the best job I've ever had! I would happily recommend the company to anyone!”

Paul’s Pets at Home Journey;

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Andy Hutchinson
Warehouse Trainer, Stoke Distribution Centre (NDC)

“I joined Pets at Home as a Nightshift Picking Colleague at the NDC in September 2003 and after some guidance from the management team I became a Goods-Out Colleague 5 months later, loading trailers of all shapes and sizes with their deliveries to store. I really enjoyed this position and the team worked really well together. I had joined Pets at Home with an ITSSAR (Independent Training Standards Scheme and Register) Instructors licence, so when a Warehouse Trainer position became available I was offered the position and moved into this role in March 2004. Over the years I have trained many new Colleagues in the business, completed all Colleagues’ Mechanical Handling Equipment Training (MHE) refreshers and also train other Colleagues on a variety of MHE i.e. Reach Trucks, Counterbalance Trucks etc.

Since starting with Pets at Home I have completed lots of training to keep my qualifications up to date and learnt new skills along the way. In January 2009 I passed my NVQ level 2 in Distribution, Warehousing and Storage Operations and in November 2010 I passed my CIEH Level 3 Award in Training Skills and Practice. In September 2012 I renewed my Moffett license training and have used this to train other Distribution Colleagues in both of our Centres in Stoke and Northampton. I’m regularly recognised for my training skills- being awarded Distribution Centres’ Colleague of the Month Award in November 2012 and again in March 2013 and I was asked to help train Colleagues in the Ride-Away equestrian store which we acquired earlier in the year. My role here at Pets at Home is varied and challenging but it’s the best company I have worked for throughout my career!”

Andy’s Pets at Home Journey;

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Tim Lyman
Warehouse Buddy, Northampton Distribution Centre (SDC)

“I joined the company in January 2012 as a Warehouse Colleague, developing my skills in each area of the operation and quickly progressed to my current role of Warehouse Buddy. I enjoy using and sharing my skills with my new and existing Colleagues, helping us to get better every day and making Pets at Home a truly amazing place to work!

I now work closer to the management team, learning new skills to help my aspirations of progression. My job is fun, involves considerable teamwork to get things done to a quality standard and I am really proud of my position and the work that I do.”

Tim’s Pets at Home Journey;

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