Everyone Should Have a Tail

Meet the Groom Room Team

Our teams are professional, share a wealth of expertise and all have a love for grooming. We believe in providing a fantastic service for our customers, so that they will want to visit us time and time again!

Groom Room - Everyone should have a tail

In our grooming salons we have Salon Managers who drive our salon sales and are committed to training and developing their grooming teams - as well as being fantastic groomers themselves. We also have Stylists who, by using their skills and knowledge, are dedicated to providing a fantastic grooming service for our customers. Our Assistant Stylists all have pet care experience when they join us, and their role is to bathe and prepare the dogs ready for their best-ever grooming experience!

As a result of us continuing to open more and more new grooming salons we have recently introduced a new role into the business. Grooming Development Managers are dedicated to supporting the training and development of our Assistant Stylists and Stylists within the business.

Our Colleague Tails

Please select a Colleague to view their tail!

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Jane Stacey
Grooming Development Manager, Central Region

"After managing my own grooming business for two years I joined Pets at home in July 2009 as a Salon Manager, where I was responsible for setting up the new Groom Room in Speke. This was very exciting for me! I got the opportunity to establish a new client base and develop the business by providing high standards of grooming and customer service with my team.

Soon after joining the company I gained my C-SQP qualification, which I completed externally at Harper Adams University. An SQP is an animal medicine advisor, known by the legally defined term "Suitably Qualified Person" and now qualified, I am allowed to prescribe and/or supply certain medicines for companion animals. I also became a trained Microchip Implanter. This is a growing area of the business as we promote responsible pet ownership and as we anticipate a change in legislation for micro-chipping to be legally required for all dogs in the UK.

In 2010, as a result of so many new salon openings, I found myself becoming more and more involved in recruiting and the training of Colleagues and it was during this time that I realised that developing Assistant Stylists into Stylists, and Stylists into Salon Managers was something that I would really enjoy. I think that it is extremely important for colleagues to have the opportunity to grow with the business and Pets at Home definitely offers that!

In 2012 I moved to the Wrexham salon to assist in the development of the team, and also helped out in our Stockport and Bolton salons. I really enjoyed this as it gave me the opportunity to develop my own skills and gain knowledge from other Colleagues. In October 2012 I then had the opportunity to open our Wrexham Holt Road Groom Room and then our Rhyl Groom Room in February 2013.

Through my hard work and dedication to the company Pets At Home are putting me through my City & Guilds level 3 in dog grooming, and I can honestly say that I can't wait to start it as this is a fabulous opportunity for me to further my grooming skills. In addition to this, I have recently been promoted to Regional Grooming Development Manager for the Central region. This brand new role is an exciting opportunity as the position will ensure consistency throughout our grooming salons and ensure that Assistant Stylists will be signed off as Stylists within 9 months.

I thoroughly enjoy working for Pets at Home and have been given many opportunities to develop with the company and look forward to developing further.”

Jane’s Pets at Home Journey;

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Gillian Irvine
Salon Manager, Kirkcaldy Groom Room

“I started working in our Stirling store in March 1999 as a part-time Store Colleague where I was mostly working on the till. Throughout the years my skills were developed and I took a real interest in learning and developing my pet care knowledge, completing many in-house training programmes whilst also being part of a busy team and maintaining the high standards in store. During this time I have gained vast product knowledge and this has been very valuable to me.

In November 2010 I was given the opportunity to apply for the position as an Assistant Stylist in the newly-built salon within our store and was successful. My move to the Groom Room has given me new challenges which I have really enjoyed. Within a year I was promoted into a Stylist position and shortly after this I was promoted again into my current role as Salon Manager in the Kirkcaldy Salon.

Having an understanding of the company and the products that we sell has really helped in the success of the salon because I have been able to pass this knowledge onto the rest of the Groom Room team. In 2011 I completed my City & Guilds level 2 in Dog Grooming at Reaseheath College as an external student and I’m going to be completing my level 3 City and Guilds internally with Pets at Home very soon. I hope to continue to develop my skills within grooming, both from a practical side of things as well as my management skills. “

Gillian’s Pets at Home Journey;

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JJ Britton
Salon Manager, Hemel Hempstead Groom Room

“I started working at Pets At Home in August 2009 as an Assistant Stylist in the Stevenage salon. After six months I was promoted to Stylist, and recently I have been promoted to be the Salon Manager of our Hemel Hempstead salon. I have had lots of training whilst being with Pets At Home! I’ve managed to pass my City & Guilds Level 2 in Dog Grooming, I’m now trained in micro-chipping, I’ve attended dog grooming master classes and at this moment in time I am just finishing off my Level 3 qualification in hydrotherapy for dogs!

I like working for Pets At Home as you get to really live all of our 6 values every day, and to me it doesn’t just feel like a “job”, it’s my career!”

JJ’s Pets at Home Journey;

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Vicki Cole
Salon Manager, Newcastle Kingston Park

“I began working for the Pets At Home Group when I joined the Cramlington Companion Care Vets in October 2011 as a Qualified Veterinary Nurse, having worked in various other North East practices for ten years. Whilst I loved veterinary nursing I always longed to go back to my first love of dog grooming, so I put myself through the City and Guilds Level 3 Introductory Dog Grooming Qualification at a recommended training school and when I became aware of a new Pets at Home salon being opened in the North East I knew I had to go for it! I was very pleased to pass my exams with flying colours and gain the Salon Manager role within The Groom Room at Newcastle Kingston Park.

My salon is growing from strength to strength and my team and I are building a great reputation for quality as well as value for money, with lots of happy clients - both four legged and two!

I have a Stylist who is a great asset to me and two Assistants who I am looking forward to helping as they progress and build a long-lasting career with the business. I am very proud to be the first grooming salon within a Pets at Home store in the North East of England, and l hope to see (and potentially have an input in) many more to come. I want to help to set up new salons in the area and mentor new teams to becoming as successful as we can be! In my own career I hope to continue my learning, progress onto doing my higher diploma in grooming and possibly attend more grooming competitions.

I really enjoy working for Pets at Home as they are an industry-leading company and really value their teams and customers - always striving to be better and giving fantastic opportunities to everyone who wants them!”

Vicki’s Pets at Home Journey;

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Feb 2012

Completed City and Guilds Level 3 Introduction to Dog Grooming Qualification

Liam Robins
Stylist, Croydon

“I joined Pets at Home in 2009 as a part-time Store Colleague in the Croydon store, but over the years I’ve completed lots of training and progressed through the company! I completed my Steps 1 and 2 internal training programmes in February 2010, which enabled me to sell small animals, and I later attended a Reptile and Aquatics course in our flagship store in New Malden. This helped me to become more confident when answering customers’ queries and to be able to sell a wider variety of pets in store.

In October 2011 I decided that I wanted to join the Groom Room team and became an Assistant Stylist. Since then I’ve been training and building up a portfolio of my work and I’ve learnt about the different styles, techniques and equipment to groom both dogs and cats. I’ve recently completed my training and been promoted to Stylist.

I like working at Pets At Home because they have given me so many opportunities to progress and I’ve enjoyed attending all of the different training courses. I’ve really widened my knowledge and can understand customers' needs so that I can give them the best advice and care for their pets.”

Liam’s Pets at Home Journey;

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Steph Hall
Assistant Stylist, Newcastle Kingston Park Groom Room

“I have worked for Pets at Home since October 2011 when I started in the Washington store as a Store Colleague, working part-time. I completed my Steps training books which enabled me to learn the processes within store, how to care for the animals and the correct information to give to customers about the animals. Within my role as Store Colleague I cared for the animals, worked on the shop floor with my colleagues, assisting customers and giving advice. I really enjoyed helping customers and meeting their pets, many of whom became regular customers to the shop.

Before joining Pets at Home I had assisted at a grooming parlour and so when an Assistant Stylist position became available at our new Kingston Park salon I was advised to apply for the role given my background in this particular area, and I was fortunate enough to be chosen for the role.

Before starting at Kingston Park I attended my training at the Kirkcaldy Groom Room where I learnt the Groom Room processes and acquainted myself with the environment. I did my training with one of my new work colleagues and also met my other two colleagues whilst doing my training. I am having an amazing time working in the Groom Room and I am currently working to complete my portfolio to become a Stylist!

My future goal is first to become a Stylist and then to be a Salon Manager. I feel that Pets at Home gives colleagues vast opportunities to learn and progress within the company and are a great company to work for!”

Steph’s Pets at Home Journey;

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