Everyone Should Have a Tail

Meet the Retail Team

Store Colleagues

Our Store Colleagues are passionate about what they do. Not only do they get a buzz from working in a fast-paced retail environment, but they get to combine this with their love for pets!

You really do need to be a people person to work in our stores, and you’ll love talking to our customers. With the expertise to quickly identify their needs, you’ll provide an excellent standard of customer service by demonstrating just how much you know about their pets and the products that we sell in store. We don’t expect you to have lots of pet knowledge before you join us (although it’s great if you do) – just a passion for pets and people, and a can-do attitude!

Store Management Teams

Our Store Management teams are made up of a Store, Deputy and an Assistant Manager, all of whom play a

key role in ensuring that our store teams are engaged, motivated and that they continue to love working for us.

Our Managers are hands-on people with a love for retail and a passion for delivering world-class service. To be a successful Manager here, you’ll be driven, commercially- focused and able to thrive on the challenges that come with working in the world of retail.

Retail Stores - Everyone should have a tail

Our Colleague Tails

Please select a Colleague to view their tail!

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Mike Barker
Regional Director, West Region

“I joined the Pet City business as a Store Manager in Bristol in February 1992, and moved into Pets At Home when they were bought first by PETsMART and then by Pets At Home in 1999. When I started, the weekly communications were written in pencil and sent by fax, and ordering was achieved using a manual stock and order card system!

Within two years of joining the business I became a Senior Store Manager in the Bristol Brislington store, and then progressed through the management team to become a Regional Controller in 1997, looking after 10 stores in the area. My job title and role changed with the move over to PETsMART and in 1999 I became a Divisional Business Manager.

In 2003 I was promoted to Regional Director, where I’ve been ever since - continuing to drive the business forward and support the performance of my 84 stores.

I've seen many changes over the years but some things remain the same, with rapid promotion opportunities for all and Colleagues that are great fun to work with. It has to be fun to stick around for over 20 years!”

Mike’s Pets at Home Journey;

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Nicola Ravensford
Field Pet Manager – West Region

“I started with Pets at Home as a part-time Colleague in 2004 whilst studying for a degree in Animal behaviour and welfare. I stayed on after I graduated, and worked full-time before becoming an Assistant Manager in Stockport. Here, I completed my Steps 3 and OATA fish-keeping training, and (being keen on fish) I jumped at the chance to be the Aquatics Manager of a new marine centre in our Cheltenham store. Whilst there, I gained my Small Pet PCT and Advanced OATA certificates. After 18 happy months specialising in Aquatics I was ready for a new challenge and enrolled on the Management Fast Track Programme, which led me to becoming the Store Manager in our Worcester store.

I am currently a Field Pet Manager and continue to take all available training to improve my knowledge and ready myself for the next step. After nearly nine years (which seems like nine minutes!), every day still brings a new challenge and no day is ever the same. Pets at Home has always supported my development and I feel proud to be part of the team.”

Nicola’s Pets at Home Journey;

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Graduated with BSc Animal Behaviour & Welfare and also completed Step 2 internal training programme

Mark Deighton
Store Manager, Middlesbrough

“I started with the company in 2001 as a Store Colleague and progressed my way up into management with the Pets at Home training program. After being promoted to Assistant Manager and then Deputy Manager, it’s now me that’s managing our store and team as a Store Manager, making Pets at Home a great place to shop, work and develop. As well as managing my own store I am also a project manager for new stores in the North region, making sure the set-up and fitting out of the new store goes to plan.

I love working for Pets at Home because each day is never the same - it’s exciting, educational and rewarding. The training courses are fantastic and it’s great that the more you learn the more you earn. The best thing I like about my job is engaging with our customers, giving them the knowledge and advice I have learnt over the years and making sure that each customer receives that Pets at Home experience.”

Mark’s Pets at Home Journey;

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Nov 2012

Project Manager of the Bishop Auckland new store opening

Louise Springer
Store Manager, Byfleet

“I started my career with Pets at Home in September 2008 as a Deputy Manager in Slough. My Area Manager praised my organisational and leadership skills whilst running day-to-day store operations, and this led to me undertaking a 6 month Fast-Track Management Programme. The programme consisted of monthly group training sessions with the training department, coursework and a presentation of my own store project. By the end of 2011 I had graduated from the programme which meant that I was ready to take on my own store, and six months later I had the keys to my own store!

The most rewarding part of my job is learning something new and passing this on to my Colleagues and customers. Since joining Pets at Home I have had the opportunity to complete a number of externally recognised courses such as Licensed Animal Medicines (SQP) and OATA fish-keeping. This year I'm studying to qualify for Pet Care in Management which is run by the Pet Care Trust. Applying for a job with Pets at Home was the best decision of my retail career and I've never looked back.”

Louise’s Pets at Home Journey;

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Joe Whitaker
Store Manager, Telford

“I started my career with Pets at Home in 2005, working in the Telford store as a part-time Colleague whilst I was studying at college. As I was about to finish college I was offered a full-time position in the Stoke Festival Park store, which shortly developed into an Assistant Manager role. I was then offered a secondment to our Support Office for six weeks where I was working with the Merchandising team to maximise product awareness in-store.

Six weeks turned into nine months, and I then continued my career in retail as a Deputy Manager at one of our flagship stores in Leicester Fosse. After developing my skills as a Deputy Manager, I undertook one of my biggest challenges to date and began the Fast Track Training programme in order to become a Store Manager. I was delighted to pass the course and have now come full circle as I was appointed as the Store Manager in Telford, seven years after my first day with the company!"

Joes's Pets at Home Journey;

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Mitchell Butler
Deputy Manager, Hayes

“I joined the company in 2008 as a full-time Colleague in the West Drayton store. In my 2 years at this store I worked my way through the Steps 1 and 2 internal training programmes as well as numerous other training materials, including a college course which enabled me to become a Nutrition Consultant. I was then promoted to be the Assistant Manager of the Feltham store, where I completed my animal husbandry course and qualified as an SQP, allowing me to sell licenced medicines for dogs and cats.

I am currently working at the Hayes store where, I have just been promoted to Deputy Manager. I have worked with many different people in my time with the company, all of whom have passed on a lot of their own knowledge to help me progress. When I attended the interview for Pets At Home I was just looking for a job but I now have a career with one of the best employers in the country.”

Mitchell’s Pets at Home Journey;

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Lubna Hussain
Deputy Manager, Beckton

“I started with Pets at Home six years ago when I was 23. I came into the business as an Assistant Manager and started my Pets At Home career at the Romford store, and completed my Steps 1 and 2 internal training within four months. This taught me more about the company, the animals and what to discuss with the customers when selling them. I then moved onto the Beckton store for a further four months, until the Chingford store opened in November 2008. I was at Chingford for six months, then moved onto the Charlton store where I was promoted to Deputy Manager.

Whilst I was at Charlton I completed my SQP course, which allowed me to sell licensed medications for dogs and cats. I also completed a reptile course where I gained knowledge about their health and welfare, allowing me to advise customers. I stayed at Charlton for 3 years and spent a little time supporting the Blackheath store before returning to Beckton. I enjoy my role as a Deputy Manager, and I’m in the process of completing the Fast Track Management programme to become a Store Manager in the future.”

Lubna’s Pets at Home Journey;

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Christine Bell
Deputy Manager, Craigavon

“I have been working for Pets at Home since 2005 when I started on a ten-hour contract and quickly progressed to a full-time Store Colleague. I have always been an animal lover, and as a child I had an array of pets, so joining Pets at Home whilst I was studying for my A-levels was a dream come true.

I have worked my way through our internal training programme, Steps to Success, as well as completing my OATA fish-keeping qualification and also graduating from the internal Rising Stars Programme in 2010 which enabled me to become an Assistant Manager. I felt that the Rising Stars Programme really helped me to understand how the business was moving forward and our mission to become the best pet shop in the world. Recently, I have qualified in micro-chipping and I’m currently helping to train our Northern Ireland stores with nail clipping in order to help ensure that we are offering as many services as possible to our customers. I have also become a Reptile and Nutrition Advisor, which has given me the knowledge and confidence to provide customers with the best possible advice in each of these areas.

As the company continues to expand within Northern Ireland I hope to continue moving through the ranks. I’m now a Deputy Manager and I’m currently on the Fast Track Management Programme, with the view to becoming a Store Manager in the not-so-distant future. The support that our Colleagues receive and the company’s focus on promoting people within the business really encourage me to believe that one day I will reach the dizzy heights of being a Store Manager. On a day to day basis our team live the values in store - we get up wanting to come into work and receive all the tools that we need to provide excellent service to our customers.”

Christine’s Pets at Home Journey;

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Phil Crisford
Assistant Manager, Stoke Festival Park

“I’m the Assistant Manager at our Stoke Festival Park store and I began my career with Pets at Home back in December 2010 as a part-time Colleague in the Crewe store, as at the time I was still at college. Within six weeks of working for the company I had completed both Steps 1 and 2 of our internal training programme, and was offered a full-time position.

The training that I have received over the past two years has been very thorough, and the company has been extremely supportive along the way. I have now completed training in Aquatics, Reptiles, Small Animals, Dog and Cat nutrition and most recently I have acquired my SQP qualification, making me an expert in fleas and worms.

One of the core values at Pets at Home is that work should be fun, and that’s one of the reasons I enjoy working for the company so much. I find that because work is enjoyable and no two days are ever the same that I have the motivation and support to keep progressing through the ranks and hopefully, at some point, be appointed as a Store Manager.”

Phil’s Pets at Home Journey;

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Brian Riley
Store Colleague, St Helens

“I started with the company in August 2005 as a full-time Colleague in our brand new St Helens store, where we had the added bonus of being the first store with a mezzanine sales area. Back then we sold birds in the store, and I remember the first hand reared Senegal parrot I sold was called “Chicho”. His owners still come in store to tell me how he's doing and to get him some treats!

After completing the Steps training programmes I became more and more intrigued by fish and the depth of knowledge needed on that department. I was encouraged to pursue my interest in this area, which led to me studying for an OATA fish qualification and later going on a Fish Management course at Reaseheath College.

My personal highlight from working at Pets At Home was being part of the team that put on the most successful aquatics night ever for the company so far to date - and rumour has it I have received the most compliments within the company over the years!

I get a huge “buzz” from earning my customers’ trust and getting their aquariums back on track after problems they may have had, giving new colleagues training, passing on my knowledge to others and going to help other stores when they need it.”

Brian’s Pets at Home Journey;

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Sept 2005

I sold my first hand-reared Senegal Parrot which was called “Chico” (his owners still come in and tell me about him!)

Judy Fearnley
Store Colleague, Derby Meteor

“I began working at Pets At Home in June 2010 as a Store Colleague, somewhere I always wanted to work as animals are my passion. I also love working with the public and this is the perfect combination!

By January 2011 I had completed both Step 1 and Step 2 internal training programmes. I was then asked to do the SQP course so I could sell licensed medicines for animals. This was a really challenging course but I passed it! I then went on to do my Step 3 which took me 9 months and I finished it in April 2012.

The training that is available is brilliant! There are so many courses that we are offered. On top of completing my Steps and SQP, I am also a Small Animal Advisor, Nutrition Consultant and Aquatics Advisor. I have also just enrolled for the new step 4 course, which is a fantastic new step up the ladder.

I absolutely love my job. I see my future with Pets At Home as a Small Animal Expert, training and coaching new colleagues... I can’t wait!”

Judy’s Pets at Home Journey;

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