Retail Stores

Learning and Development

If you’re looking for career progression then look no further. As a successful, rapidly- growing business we need great people, and we tend to find that great people develop great careers with Pets at Home. We have loads of career possibilities for people with ambition, drive and a passion for Pets at Home.

We’re the UK’s number one pet specialist store - something we’ve only achieved thanks to the fantastic pet and product knowledge of our Colleagues. We believe in continually developing your skills throughout your career in the company, and we have a wealth of fantastic training packages to offer.


Store Colleagues

Our ‘Steps to Success’ programme allows Colleagues to build on their knowledge as they learn more about the business, while at the same time increasing their rate of pay! By the end of the programme our Colleagues are experts, and can specialise in a particular area of the company such as Nutrition or even Aquatics.

We are keen to train each colleague as a Suitably Qualified Person (SQP) in dispensing licensed medicines, and this comes with a financial reward as part of our “Earn as you Learn” scheme.

We’re always on the look-out for our Managers of tomorrow, and therefore we offer an in-house training programme called “Rising Stars” for those Colleagues who are looking to move up into the Management team.

Another route that our Colleagues can take is through our Groom Room, if you fancy a change in direction but still want to pursue a career with us. Colleagues go on our 20-week “Power to Your Paws” course, which covers all the grooming basics and gives Colleagues the knowledge and experience to apply for the next Assistant Stylist position when it arises

Assistant Managers

Our “Steps to Success” programme allows Assistant Managers to build on their knowledge as they learn more about the business.

We are keen to train Assistant Managers with a Suitably Qualified Person (SQP) certificate in dispensing licensed medicines, and this comes with a financial reward as part of our “Earn as you Learn” scheme.

We’re keen to promote our Assistant Managers whenever we can, and therefore we have our “Moving on Up” in-house training programme which is designed to develop management skills, so that you’re ready for that next step into a Deputy Management role.

Deputy Managers

Our “Steps to Success” programme allows Deputy Managers to build on their knowledge as they learn more about the business.

We are keen to train Deputy Managers with a Suitably Qualified Person (SQP) certificate in dispensing licensed medicines, and this comes with a financial reward as part of our “Earn as you Learn” scheme.

We open every new store with an experienced Store Manager from within the business. When you’re opening 30 new stores every year this home grown talent has to come from somewhere, so we look no further than our Deputy Managers! We have an intensive six-month fast-track training programme for our Deputy Managers which involves courses, projects and presentations, and on successful completion you’ll be eligible for promotions when they become available!


Store Managers

Our “Steps to Success” programme allows Managers to build on their knowledge as they learn more about the business.

New Store Managers joining Pets at Home will complete a suite of courses to help get to grips with the business and how we work. This includes a two-day pet and fish course, as well as training on building great teams, equality and diversity, service and commerciality.

We also offer a suite of training courses dedicated to management style, including engagement, recruitment, absence, commerciality, coaching and equality and diversity.

We are keen to train Managers with a Suitably Qualified Person (SQP) certificate in dispensing licensed medicines, and this comes with a financial reward as part of our “Earn as you Learn” scheme.

As a Pets at Home Manager you’ll also receive regular reviews and detailed succession planning, so that we can identify potential Senior Store Managers and Area Managers of the future!


Senior Store Managers

We only appoint Senior Store Managers internally from our existing Store Manager population. These people deputise for the Area Manager and are the key communicators in their absence.