Why choose Pets at Home?


100% Satisfaction Guaranteed

Here at Pets at Home we are so confident that you and your pets will love our products, that we give you up to a year from date of purchase to return them - online or in any of our nationwide stores.

Why choose Pets at Home?

Thousands of Fantastic Products from Top Name Brands

We have thousands of products online and in store from top name brands you can trust, backed up with in-depth advice and customer reviews to help you make the perfect choice for your pet.

Guaranteed Low Prices

We work hard to keep our prices as low as possible and have fantastic offers online and in store every day. Click here to sign up to our newsletter today to find out about our latest promotions.


Experienced Customer Services Team

Our friendly and experienced customer service team, based in our Support Office with the rest of the team, are always happy to help, whatever the query, 7 days a week.

For website and store enquiries call 0800 328 4204.


Fully Trained Team Members

With over 5,000 team members fully trained in nutrition, licensed medicines, aquatics, reptiles and more, there will always be someone on hand to help with your query. Ask in-store or call our customer services team on 0800 328 4204.


Over 22,000 Customers have Reviewed our Products

Our loyal customers love our products - giving them an average rating of more than 4 out of 5, and hopefully you will too. Add a review yourself today, and you can even add a picture of your pet trying it out.


Range of Delivery Options including FREE delivery on orders over £29

We have a range of delivery options online. Our trusted courier service, Parcelforce will care for your purchases right up to your door. For very small items we use Royal Mail to deliver.

Click & Collect - reserve online and have your items ready for your collection within 2 business hours at any of our nationwide stores.


98% of Orders Delivered in 48hrs

100% of orders dispatched within 24 hours of placing an order and 98% of our standard delivery orders arrived with customers within 48 hours.


Secure Online Shopping

Online shopping with Pets at Home is protected by GlobalSign - so you always know you are 100% safe shopping with us. For more information click on the GlobalSign logo to the right.

We also now accept Paypal online.


Over 300 Stores Nationwide

Pets at Home have been a trusted brand name since we opened our first store in Chester in 1991 and we have been expanding into hundreds of locations nationwide ever since. Use our store locator to find a branch near you and look out for new stores opening soon.


Over 200 In-Store Veterinary Surgeries

Over 90 of our stores now have a fully equipped Companion Care veterinary surgery offering treatments, nutrition advice, 24hour emergency cover, and free health checks. Click here to find a Companion Care Surgery in your area, and look out for new surgeries opening up in a Pets at Home store near you soon.

Companion Care

Over 100 In-Store Groom Rooms

With over 100 Groom Rooms in our stores nationwide, why not pamper your pet? Whether it’s bathing, clipping, conditioning, nail trimming, or even deodorising that your pet needs, we offer it. Click here to find your local Groom Room, and look out for a new Groom Room opening near you soon.

The Groom Room

Free Nutrition Consultations & Weight Checks In-Store

Our in-store nutrition advisors can help you choose the right food for your pet to help with.

  • Excessive weight gain
  • Senior nutrition needs
  • Joint and bone problems
  • Kidney conditions
  • Skin and coat conditions

To book your free appointment, you can contact your local Pets at Home store, or click here to book a consultation online.


Continually raising money for Charity through Support Adoption for Pets

Pets at Home are passionate about animal welfare. Since we formed in 1991 we have been tirelessly raising money for numerous animal charities, and through our own charity - Support Adoption for Pets. We also have in store adoption centres for small animals giving them a second chance of happiness, call into your local store to find out more. Click here to find out more about our charity.

Support Adoption for Pets

Environmentally Friendly

We’ve always been committed to working in a way that minimises our impact on the environment. We have reduced our landfill waste by a staggering 70% since May 2009, and wherever possible use recyclable and biodegradable materials in packaging. We’ve decreased our electricity use by 22% since 2008, and even made our delivery vehicles more fuel efficient. Click here to find out more.


Award Winning Retailer

In 2010 alone we are proud to have been named as one of the Sunday Times top 100 companies to work for, and to have been recognised for our outstanding work by Oracle who awarded us both ‘Speciality Retailer of the Year’ and ‘Employer of the Year’.