Browser compatibility and accessibility

The Website has been coded to meet W3C Web Content Accessibility Priority 1 Guidelines for HTML and CSS compatibility with the most popular browsers. These are standards that browsers rely on to navigate and understand the content on each page.

However, the Website is continuously updated throughout the year and as such we welcome any feedback as to areas on the Website that users may feel lack accessibility.

You may experience problems shopping online if you are using an older browser version. We recommend that you download the most recent version of the browser you are using. Below are some links to the most popular browsers for the web.

Internet Browsers Internet Explorer Safari Firefox

Text sizes

To select your preferred text size, use your web browser:

for Microsoft Internet Explorer: select View, then Text Size and select your preferred size;
for Netscape: select View, then Text Zoom and select your preferred size; and
for Apple OSX: hold down the apple key and press the + and - keys to increase or decrease the font size.

Website technical problems

If you are experiencing difficulties placing an order, please click here to email us with details of the problem and we will try to resolve it as quickly as possible. Alternatively, contact us by telephone on 0800 328 4204 between 8am - 8pm Monday to Friday 9am – 5pm Saturday and Sunday for help from one of our customer service advisors.