How to make an insurance claim

If your pet is poorly or has been involved in an accident, you will want to take care of it as soon as possible. By following these simple steps you can be confident your pet will be in safe hands and your insurance policy may take care of the cost.

Step 1

First and foremost take your pet to the vet. We want them to be in safe hands as soon as possible. Don’t forget, if you take your pet to a Companion Care vet, you will benefit from a reduced excess.

Step 2

Download a claim form below, or call us free of charge on 0800 298 7140. Our lines are open Mon-Fri 8am-6pm, Sat 9am-2pm.
Please make sure you have your policy number with you when you call. One of our friendly claims advisors will ask you for some details and explain how to continue with your claim.


Download an insurance claim form

Dog with leg in plaster

Step 3

Fill in your relevant sections and sign it.

Step 4

Pass the claim form to your vet to complete their relevant sections and sign it. We also need them to attach any invoices and your pet’s full clinical history.

Step 5

Pay for your pet’s treatment (unless you have agreed with your vet that it is ok for us to pay them directly).

Step 6

You or your vet should then send the completed claim form together with copies of the vet’s bills and your pet’s full clinical history to us at:
Pets at Home Pet Insurance
1000 Lakeside North Harbour
Western Road

Step 7

Upon receipt of your form, we’ll assess your claim and send you/your vet a cheque (less any deductions for the excess or items not covered) as soon as it’s approved. In normal circumstances this is within 10 working days.