Q. What type of cover does Pets at Home pet insurance provide?
A. We offer two types of pet insurance; Classic cover and Premier cover.
Premier cover - Lifetime cover
Q. Is there anything you don’t cover?
A. Your pet won’t be covered for any conditions or injuries which were showing symptoms before the policy began, or which started within the first 14 days of cover. We also can’t pay for routine examinations, vaccinations or preventative treatments. This is not a full list, for details of any other conditions please click here to see our cat & dog policy wording, and click here to see our rabbit policy wording.
Q. How do you work out my quote?
A. Our cat and dog policies are kept as competitive as possible by treating each pet as an individual. So, we look at breed, sex and age as well as where you live.
Q. Will the cost of my insurance increase each year?
A. When it’s time to renew your policy we will recalculate the cost of your cover and send you a quotation. As your pet gets older it will cost more to insure so you will see a rise in your premium each year.
Q. Do I have to pay anything when I claim?
A. You will have to pay an excess plus 10% of the remaining treatment cost. If you take your pet to a Companion Care surgery, the standard excess will be reduced by £10.
Q. How do I claim?
A. You can either call our claims team on 0800 298 7140 or you can download a claims form from the website. Full instructions about how to claim will be sent with your policy booklet and schedule of insurance.
Q. What if I want to cancel?
A. Providing there has not been a claim, other than for the death or loss of your pet, and the schedule of insurance has been returned to us, a full refund will be made if you decide to cancel the policy within the first 14 days of the purchase date or receipt of the policy documents, whichever comes later.
Q. Can I change my cover?
A. Yes you can change the cover you have when your policy is due for renewal. If you choose to do so however, any previous claims will no longer be covered. Please contact us at the time and we will make the necessary changes to your policy’.
Q. Can I pay by Direct Debit?
A. Of course! It’s the easiest way to pay and it allows you to break your premium down into affordable monthly payments whilst you can relax in the knowledge that your cover will continue unless you tell us otherwise. You just need a valid bank account that allows you set up Direct Debits.
Q. When does my vet fee cover start?
You are covered for the cost of treating an illness or injury that first shows clinical signs or happens 14 days after the start date of your pet’s insurance.
Q. My house is like a zoo! Any special deals?
A. Yes! We insure dogs, cats and rabbits and for every additional pet you insure we’ll give you a discount of up to 10%