Delivery Delivery van

  • Where is my order?
  • Delivery charges and options
  • Remote/rural postcodes
  • UK offshore postcodes
  • Delivery Coverage
  • Carriers used for order delivery

  • Deliveries to multiple addresses
  • What if only part of your order has arrived?
  • What if you're not in when we deliver?
  • Collecting your order in store
  • International deliveries & BFPO
  • Where is my order?

    After you have placed your order online, we will send you an order confirmation email. In the body of this email you will find information about when your products will be delivered.

    If you haven't received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email using our online form or telephone us on 0800 328 4204 between 8am and 8pm Monday - Friday, and 9am - 5pm Saturday and Sunday.

    If your order hasn't arrived, firstly, view your order online. If your order has been dispatched and has not arrived within the expected time period, please click here to email our Customer Services team or call us on 0800 328 4204 between 8am and 8pm Monday - Friday, and 9am - 5pm Saturday and Sunday.

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    Delivery charges and options

    Individual products may be dispatched from more than one location and therefore arrive separately but delivery will only be charged once.

    Delivery Service

    Standard Delivery
    8am - 6pm, Mon to Fri
    (Free on all orders over £29)*

    Order Weight

    up to 32kg

    Price

    £4.95

    Details

    We aim to deliver within 4-6 working days.
    Items delivered direct from our suppliers will take up to the time stated in the product details.

    Next Working Day am

    Next Working Day pm

     

    £9.95

    £9.95


    Orders must be placed by 4pm previous working day.
    Excludes Saturdays, Sundays and Public Holidays.
    Orders placed on a Friday will be delivered on Monday.

    Saturday Delivery

     

    £11.95

    Order must be placed by 4pm on Friday.

    Items weighing 25kg or more

    £29.95

    £29.95

    Charge per order. Standard delivery up to 6 working days. No next day delivery available.

    From time to time we may have to suspend the availability of all options other than Standard Delivery.

    *FREE Standard Delivery on orders over £29

    FREE Standard Delivery on orders over £29 ends 9am 31.01.14. Offer applies to Standard Delivery to one UK mainland address. Offer excludes items delivered on a Two Man Delivery Service. Offer does not apply to any purchase of personalised gifts made through www.personalisation.petsathome.com. The discount will automatically be applied at the checkout. We aim to deliver orders placed on Standard Delivery within 4-6 working days. Items delivered direct from our suppliers will take up to the time stated in the product details..

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    Remote/rural postcodes

    Only Standard Delivery, taking up to 4-6 working days, is available to these postcode ranges.

    You can reserve online and collect in store using our 'Click and Collect' service. Click here for more information.

    Aberdeen - Buckie
    Forfar - Friokhiem
    Isle of Bute - Dunoon
    Cairndow - Inveray
    Oban/Taynuilt
    Oban
    Carrour - Mallaig
    Kinlochleven
    Inverness - Garve
    Dornouch - Lairg
    Elgin - Fochabers
    Forres
    Kyle - Isle of Skye
    Dalwhinne - Grantown on Spey
    Wick - Thurso

    AB 10 - AB56
    DD8 - DD11
    PA20 - PA23
    PA25 - PA32
    PA34 - PA35
    PA37
    PH30 - PH41
    PH50
    IV1 - IV23
    IV25 - IV27
    IV30 - IV32
    IV36
    IV40 - IV56
    PH19 - PH26
    KW1 - KW14

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    UK Offshore Postcodes

    Only Standard Delivery, taking up to 8 working days, is available to these postcode ranges.

    You can reserve online and collect in store using our 'Click and Collect' service. Click here for more information.

    Western Isles
    Isle of Arran
    Isle of Cumbrae
    Kirkwall
    Gigha
    Islay
    Isle of Jura
    Isle of Colonsay
    Mull
    Iona
    Tiree
    Isle of Coll
    Isle of Eigg/Muck
    Isle of Rhum
    Isle of Canna
    Shetland Isles
    Isle of Man and
    Northern Ireland

    HS1 - HS9;
    KA27;
    KA28;
    KW1-17;
    PA41;
    PA42-49;
    PA60;
    PA61;
    PA62-75;
    PA76;
    PA77;
    PA78;
    PH42;
    PH43;
    PH44;
    ZE1 - ZE3;
    IM1 - IM9; and BT

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    Delivery Coverage

    We currently deliver to the UK mainland, Northern Ireland and UK offshore island addresses. We do not deliver to the following UK postcode ranges:

    • Guernsey GY1 - GY9;
    • Jersey JE1 - JE4;
    • Isles of Scilly TR21 - TR25;
    • Gibraltar GX11 1AA

    We may restrict other postcodes at our discretion.

     

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    Carriers used for order delivery

    We currently use the following carriers to deliver your orders: Royal Mail and Parcelforce. In addition, some of the items we sell are despatched directly from the supplier or manufacturer. These items will be delivered separately by the manufacturer's own couriers.

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    Deliveries to multiple addresses

    Unfortunately we do not currently support multiple delivery addresses per order.

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    What if only part of your order has arrived?

    If you have ordered more than one item on your order, please bear in mind that products may be sent out from multiple locations and therefore may arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, click here to email our Customer Services team or call us on 0800 328 4204 between 8am and 8pm Monday - Friday, and 9am - 5pm Saturday and Sunday.

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    What if you're not in when we deliver?

    Deliveries will usually be made on weekdays (Monday to Friday) between 8am and 6pm. If you or the intended recipient are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products.

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    Collecting your order in store

    You can reserve online and collect in store using our ‘Click & Collect’ service. Click here for more information.

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    International deliveries & BFPO

    We cannot deliver outside the UK or to BFPO's currently. We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box.