Product Information

 

Product range

A typical Pets at Home store may sell over 5,000 products. We have selected our most popular products to sell online, backed with in depth advice and customer reviews to help our customers choose the most appropriate item for their pet.

Most of the items we sell online can be found in a Pets at Home store, with the exception of online exclusives and the items delivered direct from our suppliers. In addition, there may be instances when a store doesn't stock a full range or the item is out of stock, so we would always suggest you contact your local branch before making a special visit. Click here to find your nearest store.

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100% satisfaction guaranteed

We are confident that you will be happy with all Pets at Home own brand products.  Look out for the ‘100% satisfaction guarantee’ on the packaging of all such products and if, for any reason, you are not happy with your purchase please return it.  We will be happy to refund it at the purchase price.  This does not affect your statutory rights.  If you have any questions about your purchase we have trained colleagues in store who are happy to answer your questions.  Alternatively contact us on 0800 328 4204.

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Gift vouchers

Gift vouchers cannot be used online but can still be redeemed in-store or at the Groom Room (but excluding the Vet Group).

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Stock availability

Our stock availability is continually refreshed on the website and we always show the most up-to-date sizes and colours available. In the unlikely event that there are any problems with an order you place, we will contact you by phone or email.

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Warranties

Most items sold by petsathome.com come with a 12 month manufacturer's warranty. If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. Wear and tear is not covered by the manufacturer's warranty.

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Exceptions

Items delivered direct from the supplier (highlighted next to the product on your Delivery Note) cannot be returned to a store. If your item is faulty, contact us and we will contact the supplier with details of the item's fault. The supplier will in turn instruct you on how to proceed with repairing or replacing the item.

If you need help with any other product on our website, please email our Customer Service team or telephone on 0800 328 4204, any time between 8am and 8pm, Monday to Friday, and 9am and 5pm, Saturday and Sunday..

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Waste Electrical and Electronic Equipment (WEEE) Regulations

Please do not throw items marked with this symbol in your bin.


This is because:

  • Unwanted electrical equipment is the UK’s fastest growing type of waste.
  • Many electrical items can be repaired or recycled, saving natural resources and the environment.
  • If you do not recycle electrical items, they will end up in landfill where hazardous su8bstances will leak out and cause soil and water contamination – harming wildlife and also human health.
Please do not throw items marked with this symbol in your bin

With effect from July 2007, the UK's WEEE Regulations require that all producers of electrical equipment are now obliged to pay for recycling of household electrical goods, where previously this bill was met by councils or items were not recycled at all. These regulations also require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment.

So that you can get your waste electrical goods recycled, we have contributed towards a national fund to assist local councils to further develop their existing waste electronics collection facilities, which will in turn allow producers of this equipment to meet their obligations.

Not all council sites are suitable to collect all types of waste electrical goods but to find out your nearest participating site (including other collection facilities that may not be operated by the council) and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk. Don't forget to have your postcode ready to use in the 'recycling facilities' locator. If you don't have access to the internet then please ask one of our store colleagues for the address of the nearest recycling centre to the store.

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