Pets at Home are proud to be able to offer our customers the following licensed flea and worming treatments:

Advantage
Frontline
Fiproline
Drontal
Panacur

In order for us to be able to do this we employ Suitably Qualified Persons (SQP’s) in our stores and at our head office to safely dispense these products to you. To become an SQP these team members have attended a course and sat the relevant exams to gain the SQP qualification and gain CPD (Continued Professional Development) points on an ongoing basis.

To purchase these products in store please ask a team member for the duty SQP who will then be able to assist you with your purchase.

To purchase online please add the relevant restricted veterinary medicine products to your basket and fill in the short, required, questionnaire on your pets and our head office SQP’s will check your order and either dispense to you or contact you should they need to query your order.

Please be aware it is a legal requirement that the SQP’s receive your pet’s details and review the order to ensure the correct strength of licensed product has been ordered. An SQP cannot supply a restricted veterinary medication that is outside of the weight, age and species requirements of the product you intend to purchase and orders that do not meet these criteria will be cancelled and refunded.

Our online SQP’s are:

Leanne Friar E-SQP QE7345
Richard Kaminski E-SQP QE8074

Pets at Home Ltd
Epsom Avenue
Stanley green Trading Estate
Handforth
Wilmslow
Cheshire
SK9 9RN
Premises Number: 1091709
The premises approval can be checked on the VMD's website - http://www.vmd.defra.gov.uk/registers/sqpretailers.aspx

An up to date list of SQP’s can be found here:

http://www.vmd.defra.gov.uk/registers/sqpregister.aspx

We state in each product description what pets each restricted veterinary medicine product is suitable for but if you require additional information on any of the restricted veterinary medicine products we sell, you can find further details here:

http://www.vmd.defra.gov.uk/ProductInformationDatabase/

In the unlikely event of an adverse reaction to a restricted veterinary medicine product please contact us immediately. You can also contact the VMD directly here:

http://www.vmd.defra.gov.uk/adversereactionreporting/

We aim to offer a friendly, professional and knowledgeable service at all times but if, for any reason, you are not satisfied with how an SQP has dealt with your order please contact us:

Pets at Home Ltd
Epsom Ave
Stanley Green
Handforth
Cheshire
SK9 3RN
Tel: 0800 328 4204
E Mail: vetmeds@petsathome.co.uk

If you are still not satisfied with how we have handled your complaint, the Veterinary Medicines Directorate (VMD) can be contacted here:

http://www.vmd.defra.gov.uk/business/contact.aspx#complaint