It is important you keep your Microchip Pet Door clean and tidy to ensure it continues to function reliably. Wipe clean with a soft, non abrasive cloth and pet safe cleaners. Clean periodically to avoid the build up of excess mud, dirt, and cat hair. Please ensure that the sensors, tunnel floor and draft excluder, are clean and free of dirt and hair, as this can block the sensors and disrupt the operation of the product. After cleaning, leave the cat flap for approximately 10 seconds for the unit to settle before normal operation returns.

DIY installation may involve the use of power tools or cut glass. Safety equipment (gloves, eye protection, etc. ) should be used and if in doubt consult a professional to carry out the installation. Under no circumstances should you cut or drill through the tunnel of the main assembly of the unit as this contains the microchip reader and will prevent the unit from working properly. The SureFlap Door is ideal for mounting in single or double-glazed windows. If you have a double-glazed window you will need to get a replacement unit manufactured with the hole cut in it. Please use a qualified glazier to supply the unit glass unit. When working with cut glass always wear protective gloves as the edges may be sharp. For installation in the wall of your property, please consult a qualified builder.

The motorised catch and manual lock are provided exclusively to prevent the entry or exit of unwanted animals and is not a security device. Sure Petcare cannot accept liability for unintended use and the owner of this product accepts full responsibility for supervising the access in and out of the home that it provides. In households with children, it is essential to include the cat flap in child proofing considerations. Misuse of the cat flap by a child may result in the child coming into contact with potential dangers. For this reason, young children should be monitored at all times when in the immediate vicinity of the cat flap.

Caution: Prior to installation, it is the responsibility of the user to consult all building codes which may influence the fitting of the cat flap and assess the suitability of a given installation. The user must also consider potential hazards present inside or outside the cat flap as well as the impact that subsequent modifications to your property may have on the existence and use of your cat flap. It is recommended that these assessments are conducted in consultation with a construction professional. Do not install the cat flap in a fire door, as it will render the fire door unfit for purpose. Sure Petcare recommends that the cat flap is used with your cat's implanted microchip, however it may also be operated using the Sure Petcare RFID Collar Tag. If using the collar tag, it should only be used with a safety collar which incorporates a breakaway buckle. Sure Petcare cannot accept liability for any injury or death caused by a cat's collar.